| This page contains everything we think you need to know about ordering and shipping. We will email you as we receive your
order notice from Paypal. If for some reason you don't get
an email from us - send us one at the address below because
we didn't get your order notice from Paypal.
1. Contact info for us:
thaiamuletsalescom@gmail.com.
This is also our primary Paypal account address that
you can send $ to if for some reason you don't want to use
our order form to process your order.
We email you upon receiving the
Paypal funds in our account. We also email you shortly after
we send out your amulet to let you know it's on it's way.
Please email us when you receive your amulets or other items, so we can track
how many days it took to arrive at your location. Thanks!
If your Paypal address is not your correct
address - tell us immediately before we ship. If we have already shipped
your amulet, we cannot be responsible for lost amulets if the address
you list with PayPal is the wrong address. Sometimes we ship out same day. It would be a
shame to lose your amulet.
2. All shipping is FREE. But, we
reserve the right to refund your Paypal transaction in the
rare case that the shipping is too much money and actually
costs us money to send it. (happens with some promotions we run)
3. Multiple items purchased.
Nearly all amulets are sent in separate packages. Customs is at times very picky and if
there are more than 1 amulet together they tend to find them. We just
ship one at a time.
Bracelets we can ship up to 10 of them at a time. Yant cloths - we wouldn't want to ship more than 3 or 4
together. Buddhist stickers - we could ship 10-15 at a time.
Please understand that customs is sometimes quite illogical
in what they tax. We try to stay clear of them altogether by
shipping individual amulets in each envelope.
IMPORTANT - if you order a couple of
amulets, and you are not a prior customer - we will send 1 amulet at a
time, and have you confirm you received each one before we send another.
This is because if someone is attempting to scam us with bad credit card
info they will order many amulets at once - and after we send them all -
tell us they want a refund - and chargeback the credit card.
We send one at a time, and the first couple will
take a while to receive them in this way. Your next order will go much
faster as we can ship them more quickly.
4. Your package is coming from
Thailand. We know average times it takes to reach
destinations in the west. To the USA and Canada it takes
anywhere from 21-30 days. To reach Switzerland, one time it
took only 4 days, another time it was 18 days. The UK typically
takes at least 14 days and sometimes up to 25. Germany, Sweden, France, Spain, and
Australia take between 11 and 20 days.
5. If you are concerned about your
package please don't write us until you have gone over 30 days
in waiting
since we told you it was sent. There's nothing we can
do on this end until that time. Hold tight - few orders have gone
missing in the mail. Yours will arrive!
6. Amulets are shipped "AIR MAIL"
from Thailand. Realistically (and we've tried) it's impossible to track packages
with international registered mail between
countries. We don't use a worldwide carrier like DHL or
FedEx because it would cost $25 - $35 to mail these very
lightweight amulets and accessories. Our prices are low, and we'd like
to keep them that way.
7. Packaging is not "pretty". Amulets are
placed in plastic zip-locked bags and then either wrapped in paper, or
wrapped in scouring pads. We
pack for functionality - to ensure the amulets are not broken when they
arrive, and to get through customs with a minimum of effort. Amulets are taped
securely in a plastic bag to a page in the magazine to
prevent them from rolling around in the envelope. The
envelope is either white or brown white and 5" x 8" in dimensions. It has bubble
protection on the interior. If your amulet is thick we put it in half of a
plastic case to protect it. The full case is too thick for the package. We do not send gorgeous little gift boxes - it just
attracts too much customs attention. The envelopes we use are strong and
unless someone runs a vehicle over your amulet, it will
arrive just as we sent it.
8. Customs is usually not a problem,
though there is no guarantee your package will not be
stopped by customs upon entering your country. You may be
asked to pay a small customs fee you will remain responsible for. If you have such a thing occur,
please write us and tell us - we try to keep up to speed on
what's happening in customs in different countries. Only a few people in 4 years have let us know this happened - so, we think it
doesn't happen often.
9. Returns, refunds, exchange.
Sorry, as we are operating at a bare minimum profit and
internationally we cannot offer returns or refunds for
items unless broken. We've not had anyone want to do so - and we've never
written a policy on it until right now - but better to think
ahead. Money orders, Western Union, and checks are not refunded, but,
when you return the broken amulet(s) you
will have a store credit until you choose other items.
We can't accept exchanges either for these two reasons:
A) We purchase each amulet from the
temple as it's ordered. If you return one for exchange that
means we need to hold that amulet until it's resold. We
don't want to hold any amulets in inventory.
B) The expense of mailing it back to
us here in Thailand and us mailing out another one - will
probably negate any benefit to either of us because we'd
have to charge you a fee for the trouble.
10. Broken items - We've not had many amulets break in
transit. Maybe 1 out of 100 shipped. Please take
a detailed couple of pictures of the damage if your amulet or other item
arrives broken. Send photos to: thaiamuletsalescom@gmail.com
11. Countries we do not ship to: Malaysia,
Indonesia, Trinidad/Tobago, Romania, India, Pakistan, Russia, the
continent of Africa. The reason is, because we have sent packages to
these countries and a very high amount have been "lost in the mail
system". We can't afford to send packages to these countries because we
lose too much money doing so. If you are in one of these countries and
you want to take the risk of loss yourself - you can send us Western
Union for your purchase and we will attempt to send your package. If it
makes it - great! We have had some people risk it and receive their
items fine - usually this is the case. If the items don't arrive -
sorry, we cannot give you a refund. Sorry, it
just makes no sense for us to lose a high percentage of packages sent to
these countries.
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